Terms & Conditions

1. What we provide

We provide a done-for-you marketing system for contractors and home service businesses, called the Job Machine. Depending on your plan, it can include a website, Google Business Profile setup and management, automatic replies to new leads, review requests, past-customer campaigns, referral requests, an AI receptionist, SEO and Local Services Ads management. Your plan's features are listed on our website and checkout page when you sign up.

2. Plans, billing and auto-renewal

Plans are billed weekly, monthly or annually, in advance, at the price shown when you sign up. Your plan renews automatically at the end of each billing period and you will be charged the same amount until you cancel. We'll send a receipt for every charge, and a reminder at least 7 days before an annual plan renews. If a payment fails, we'll ask you to update your card. If it isn't updated within 14 days, we may pause your services until it is.

3. How to cancel

You can cancel anytime. There is no contract. Email support@averasystems.io before your next billing date and we'll confirm the cancellation in writing. Your services continue until the end of the period you've already paid for. We don't refund periods that have already started or been paid for, except where required by law.

4. Ownership

You own your business name, your Google Business Profile, your reviews, your customer list, and the content, logos and photos you give us.

You own any domains you owned before working with us. You keep them, and redirect them to the new website we build for you. We buy, own and host the new website's domain and the website itself, along with our templates, automations and systems. You can use them as long as your plan is active.

If you cancel, the website and our systems are turned off at the end of your paid period. If you'd like to keep the new domain, we'll transfer it to you for a one-time fee of $250. You can also keep the site running on a hosting-only plan for $97 a month.

5. The $100 strategy call deposit

If you book a strategy call with a $100 deposit: if you attend and sign up, the $100 is credited to your first payment. If you attend and decide it isn't a fit, we refund the $100. If we miss the call, we refund the $100. If you don't attend and don't reschedule at least 2 hours before the call, the $100 is not refunded. The charge appears as "Avera Systems call deposit."

6. No guarantees

We work hard to get you more calls and jobs, but we do not guarantee any specific search ranking, number of calls, leads, reviews, jobs or revenue. Results depend on your market, your competition, your reviews and how you respond to customers. Google, Meta and other platforms control their own rankings and rules, and we don't control them.

7. Your responsibilities

You agree to give us accurate information about your business, give us access we need (such as manager access to your Google Business Profile), respond to the leads we send you, and only give us contact lists of real past customers who have done business with you. You're responsible for your own services, pricing, licenses and how you treat your customers.

8. Texts and calls to your customers

Messages we send to your customers are sent on your behalf, under your business name and your own texting registration. Every text includes a way to opt out, and we honor opt-outs right away. You agree not to ask us to message anyone who hasn't done business with you or given you permission to contact them.

9. The AI receptionist (Turbo and Supercharged)

The AI receptionist answers calls and chats for your business and books appointments on your calendar. It tells callers it's an AI assistant and that the call may be recorded. You choose when it works and can turn it off at any time. It may occasionally get something wrong, so please review the conversations and bookings it creates. If your plan includes usage-based charges for AI calls or messages, we'll tell you the rates before they apply.

10. Texts and calls to you

By giving us your phone number and agreeing at checkout or on our forms, you agree that we may text and call you about your account, appointments and our services, as described in the consent you gave. Message frequency varies. Message and data rates may apply. Reply STOP or "no" to opt out at any time, or HELP for help. Consent is not a condition of purchase. See our Privacy Policy at averasystems.io/privacy-policy. You must be 18 or older to opt in to text messages. Carriers are not liable for delayed or undelivered messages.

11. Disputes about charges

If you have a question about a charge, please email support@averasystems.io before contacting your bank. Most issues are fixed the same day.

12. Limitation of liability

To the fullest extent allowed by law, Avera is not liable for any indirect, incidental or consequential damages, including lost profits or lost jobs. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

13. Changes to these terms

We may update these terms. If we make a material change, we'll email you at least 14 days before it takes effect. Continuing to use our services after that means you accept the change.

14. Governing law

These terms are governed by the laws of the Commonwealth of Virginia.

15. Contact

Avera Systems, LLC
9401 Battle Street, Manassas, VA 20110
Phone: (866) 983-4760
Email: support@averasystems.io